Gosinta Shop Policies Customer Service

You expect the very best when you shop at the brick and mortar mall in your area. Why should you expect anything else when you buy from Gosinta? We strive to create a positive and memorable shopping experience when you visit our store. EBay has created something very special and we want to protect it so that you, our customer, feels safe and secure. We strive to create a 5-Gold Star customer experience in the four specific areas listed below. Please take a minute to check these out. We welcome questions and comments: info@gosinta.com

Don’t hesitate to contact us if circumstances occur that yield a less than optimal experience. We thrive and are enriched by serving our buyers to the best of our abilities. There are always creative solutions should issues arise outside of our control. We strive for 100% customer satisfaction!

ITEM AS DESCRIBED: Most of our items are seeking new homes and we act as the agent providing a service much like an adoption agency. Much time is spent in researching items and choosing those that are the most desirable provide the best "bang for your buck. Each item is carefully examined and sometimes many photos are taken. Descriptions are written carefully. You need to know what you are about to purchase (adopt). If grading abbreviations are used, please refer to the record grading system page. All other items have complete a condition listed.

COMMUNICATION: We are available to answer your questions within 24 hours - most of the time much sooner. We understand in order for you to make an informed buying decision, you need to have answers to all your questions. Please check out our FAQ’s. If you can’t find your answer please email us.

SHIPPING TIME:It is very important that you know that we shipping as many as six days a week. Most items are shipped within 30 hours of payment receipt. We want your purchase to reach you without delay. We use special packaging for most of our items as their safe arrival to you is a high priority to us. Please email us if you have a question about the length of time it takes for your package to reach you as many items are shipped via media mail. This method costs less than any others, but has the least reliable timing (2 to 9 days). Please keep in mind that USPS could take from 2-10 days to deliver. For your shipping convenience, we offer any/all shipping methods and will gladly accommodate your special requests.

SHIPPING & HANDLING CHARGES: We are committed to earning your trust. We go the extra mile to insure that your charges are fair and honest. Items are shipped either at a flat rate (most media items) or via a shipping calculator. We ship both within the US and internationally. If you have any questions about our rates or wish a special quote, please email us. Quantity s/h rate discounts are offered as we can package like items together saving you more money. Handling charges are kept to the cost of the shipping materials.

We are truly committed to you, our customer. Customer satisfaction is the backbone of our business. Therefore, if you are unsatisfied with your order for any reason, simply contact us within 7 days of receiving your order and we'll find a solution together that best meets your needs. If a refund is in order, we'll refund the full payment. The buyer is responsible for returning items safely to us. If we made a mistake, we'll do whatever it takes to correct our error. We're looking for relationships with our customers. We'll work diligently to earn that relationship.